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Shipping Policy - Qonika

Last Updated: April 18, 2026

At Qonika, we are committed to ensuring your sneakers reach you quickly and safely. Below are the details of our shipping process.

1. Shipping Zones

We currently ship to the following areas:

• Local/National: 

• International: Worldwide shipping is available. Shipping costs and delivery times are calculated at checkout.

2. Processing Times

• All orders are prepared and shipped within 1 to 3 business days (excluding weekends and public holidays).

• You will receive a confirmation email as soon as your package leaves our warehouse.

3. Shipping Rates and Delivery Times

Shipping options vary based on your location:

• Standard Shipping: Average of 5 to 12 business days.

• Express Shipping: 2 to 5 business days (where available).

• Please note that delivery times are estimates provided by carriers and may vary during peak seasons or due to local postal services.

4. Real-Time Tracking

For full transparency, every order includes a tracking number.

• You can monitor the progress of your delivery directly through the 17track tool integrated into our store's header.

• Simply enter your tracking number there to see the exact location of your package.

5. Packaging and Protection

Every pair of sneakers is carefully packaged to ensure protection during transit. We take great care to ensure your order arrives in the best possible condition.

6. Customs and Import Duties

For international shipments, customs fees or import taxes may be required by your country's authorities. These charges are the responsibility of the customer and are not included in the sale price or shipping costs.

7. Delivery Issues

In the event of a significant delay or if your tracking shows "delivered" but you have not received your package, please contact us immediately at: Support@qonika.com.

We will work with the carrier to locate your order.

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