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👟 Frequently Asked Questions (FAQ) - Qonika
1. Authenticity & Products
Are the sneakers sold on Qonika authentic?
Yes, absolutely. Authenticity is our top priority. Every pair sold on Qonika is rigorously inspected and guaranteed to be 100% authentic.
How do I choose the right size?
We recommend referring to the official size guide of the brand (Jordan, Nike, Yeezy, etc.) located on the product page. If you are between sizes, feel free to contact us for personalized advice.
2. Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as payments via PayPal for maximum security.
Can I modify or cancel my order?
Once an order is placed, our team prepares it very quickly. You have a short window (approximately 2 hours) to request a change or cancellation by contacting us via email.
3. Shipping & Delivery
How can I track my package?
It’s very simple! You can use the 17track tool integrated directly into our website's header. Just enter the tracking number sent to you by email after your purchase.
What are the shipping times?
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Standard: 5 to 12 business days.
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Express: 2 to 5 business days (depending on your location).
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Note: Delivery times may vary depending on customs processing for international orders.
Do you ship internationally?
Yes, Qonika ships sneakers worldwide. Shipping costs are automatically calculated at checkout based on your destination.
4. Returns & Refunds
Can I return my sneakers if they don't fit?
Yes, you have 14 days after receiving your order to request a return. The sneakers must be brand new, unworn, with all original tags attached, and in their original, intact shoe box.
Who pays for the return shipping costs?
Return shipping costs are the responsibility of the customer, unless we made an error with your order (wrong size or model sent).
5. Customer Service
How can I contact you?
Our team is available to answer any questions. You can reach us via our contact form or directly at: Support@qonika.com
